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Plaid Link not working correctly

BugsIntegrations

I don’t think we’re configured quite correctly with Plaid Link (phone number based “Plaid accounts”).

Each time I go through, I’m being prompted for phone number and SMS code, even within a minute or two. Seems like the session should last longer.

Additionally, I’m being asked for phone number even when it does nothing.

Typically on Monarch, when I put in my phone number, I am then prompted with a list of accounts at that institution already authorized via Plaid. This doesn’t seem to be happening.

Posted by James Lawder ·
Status: Completed2 comments

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Comments2

  • Sean Conrad

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    Dec 19, 2025

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    Merged request

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    1 vote

    2MFA with every click of "add new account?"

    it would be nice to not have to have plaid send a 2MFA code every time add new account is clicked. If adding multiple accounts in rapid fire order from same IP and same Frank auth session, suggestion is to only have Plaid send a 2MFA code once.

  • Christine Nero

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    Aug 21, 2025

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    Merged request

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    1 vote

    Plaid Login

    Every time I add a new account Plaid is asking me to provide my phone number and enter a code. For some reason it’s not recognizing that I’m still logged in and already completed this step.